We take shipping and handling seriously to ensure your order arrives promptly, securely, and in excellent condition. From careful packaging to real-time tracking, every step of our fulfillment process is built for reliability and speed. While we currently ship nationwide, our goal is to make the experience transparent, efficient, and stress-free from the moment you place your order to final delivery.
/Processing Times/
Orders are processed Monday through Friday (excluding holidays).
Please allow 1–2 business days for your order to be packed and shipped. Orders placed after 5:00 PM PST will be reviewed and processed on the following business day.
We aim to fulfill orders same-day whenever possible, especially if received before the daily cutoff. While we cannot guarantee same-day fulfillment during peak times or high volume periods, we always prioritize timely processing.
Once your order is confirmed and shipped, you'll receive an automated email with tracking information so you can follow your package every step of the way.
/Shipping Rates/
We use weight-based shipping rates to ensure fair and accurate pricing for every order. Your shipping cost will depend on the total weight of the items in your cart and your delivery location.
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Free Shipping: Automatically applied to all U.S. orders over $60.00 (before tax and after discounts)
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Weight-Based Rates: Orders under $60.00 will be charged based on the total shipment weight
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Expedited Shipping: Optional faster shipping methods are available at checkout for an additional fee
All shipping rates are calculated and displayed at checkout so you can review them before placing your order. All shipping rates also include Adult Signature Required Fee "ASR Fee". This is require to ship tobacco products in the United States.
/Estimated Delivery Times/
Delivery estimates begin after your order has been processed:
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Ground Shipping: 3-7 business days
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Standard Air Shipping: Within 3 business days
Please note: Delivery times are estimates and may vary due to carrier delays or weather conditions.
/Tracking Your Order/
Once your order has shipped, you’ll receive a confirmation email with a tracking number.
You can use this link to monitor your package’s journey in real time.
If you haven't received your tracking email, please check your spam folder or reach out to us at info@slappleusa.com
/Shipping Restrictions/
Due to state regulations, we are unable to ship certain products to specific locations. We are committed to complying with all local and federal laws regarding product distribution.
We do not ship to the following states:
Arkansas, Alaska, Colorado, Maine, Maryland, Utah, and Vermont.
Alternative products are available for customers in:
California, Massachusetts, and Washington D.C. — products available in these regions have been specifically formulated to comply with local laws and restrictions.
If a customer enters a shipping address located in a restricted state, they will receive a notification at checkout informing them that we are unable to ship to that location. In these cases, the order cannot be completed.
For any questions about product eligibility or shipping availability, please contact us before placing your order.
/Lost, Stolen, and Damaged Orders/
We are not responsible for lost, stolen, or damaged orders once they are in the hands of the shipping carrier. However, if you experience an issue, please contact us and we’ll do our best to help resolve it.
July, 16 2025 Update
As of July 16, 2025, we’re in the process of enhancing our shipping experience by gradually rolling out package protection as an optional add-on at checkout to help ensure every Slapple order arrives securely.
Questions?
If you have any questions about your order, shipping options, or anything else, don’t hesitate to reach out.
Email us at info@slappleusa.com or use our Contact page.
